Refund policy

Free Exchange Policy

Exchanges are subject to stock availability. If the requested item is not available, alternatives or a refund will be offered. In compliance with Directive 2011/83/EU, customers will be clearly informed of the status of their exchange or refund.

We are happy to offer free exchanges on all Montse Esteve purchases. If you would like to exchange your item for a different size, color, or product, you have 14 days from the date of receiving your item to request an exchange. To start the exchange process, please contact us at montse@montseesteve.com with the details of your request.

To be eligible for an exchange, your item must be in its original condition—unworn, unused, with tags attached, and in its original packaging. Once we receive and inspect your returned item, we will send out the replacement at no additional shipping cost.

Please note that exchanges are subject to stock availability. If the requested item is not available, we will offer alternatives or a refund.

Refund Policy

If you're not completely satisfied with your Montse Esteve purchase, we offer a 14-day refund policy. This means you have 14 days from the date of receiving your item to request a refund. To begin the process, please contact us at montse@montseesteve.com with the details of your request.

To qualify, your item must be in its original condition—unworn, unused, with tags attached, and in its original packaging.

We will notify you once we’ve received and inspected your return, and inform you whether the refund has been approved. If approved, you can choose to receive a full refund in store credit. If you prefer a refund to your original payment method, the refund will be processed minus the return shipping costs within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at montse@montseesteve.com.

Personalized or engraved items, as well as gift cards, are non-refundable, as per Article 16 of Directive 2011/83/EU.

 

Damages and Issues

Please inspect your order upon arrival and contact us immediately at online@montseesteve.com if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it.

 

Exceptions / Non-returnable Items

Please note that we cannot refund import duties or taxes on international deliveries. Bespoke or engraved items are non-refundable, and we are unable to accept returns on gift cards.

 

Order Cancellations

If you wish to cancel an order before it has been dispatched, or if you discover a fault with your purchase, please contact us at online@montseesteve.com.